Privacy Policy
How we collect, use, and protect your personal information at Hey Neighbour Festival
Last Updated: 12 December 2024
Information We Collect
Personal Information
- • Full name
- • Email address
- • Phone number
- • Billing address
- • Date of birth
Payment Information
- • Transaction history
- • Payment method
- • Purchase details
- • Billing information
Technical Data
- • Device information
- • IP address
- • Browser type
- • Usage data
How We Use Your Data
Primary Uses
- • Processing ticket purchases and payments
- • Sending event information and updates
- • Verifying identity at event entry
- • Providing customer support
Marketing Uses
- • Sending promotional offers (with consent)
- • Event recommendations
- • Newsletter distribution
Your Control
You can control how we use your data:
- • Opt-out of marketing communications
- • Request data deletion
- • Access your personal data
- • Update your preferences
Data Protection
Security Measures
- • SSL encryption for all data transfer
- • Secure payment processing
- • Regular security audits
- • Limited staff access
Data Retention
- • Data kept only as long as necessary
- • Regular data reviews
- • Secure disposal methods
- • Compliance with legal requirements
Your Rights
Access
Request a copy of your personal data
Rectification
Update or correct your personal information
Erasure
Request deletion of your personal data
Privacy Concerns?
Contact Our Privacy Team
Email: tickets@heyneighbour.co.za
Phone: +27 60 808 5252
Important Note
We take your privacy seriously and will address all concerns promptly and thoroughly in accordance with applicable data protection laws.