Cancellation Policy
Our commitment to fair and transparent refund processes for Hey Neighbour Festival tickets.
Last Updated: 03 July 2025
Refund Timeline
Kindly note that all ticket refunds will be concluded by the 10th October 2025
100%
120+ days before event
Administration fee applies
75%
91-119 days before event
Administration fee applies
50%
59-90 days before event
Administration fee applies
0%
60 days or less
No refunds available
How to Cancel Your Ticket
1. Submit Request
Email your cancellation request to tickets@heyneighbour.co.za
2. Provide Details
Include order number and ticket details
3. Receive Refund
Kindly note that all ticket refunds will be concluded by the 10th October 2025
Important Information
Administration Fees
- • Standard admin fee: R100.00
- • Processing fee is non-refundable
- • Bank charges may apply
Special Circumstances
- • Medical emergencies (documentation required)
- • Event cancellation by organizer
- • Force majeure situations
Need Assistance?
Email Support
tickets@heyneighbour.co.zaSupport Hours
10:00 - 16:00 Weekdays only, excluding public holidays